Our Shipping Commitment
We’re committed to getting your order to you safely and as smoothly as possible. While every shipment is handled with care, delivery times can vary depending on location, carrier performance, and customs procedures — so we aim for clarity over certainty, and transparency over guarantees.
Order Processing Time
Once your order is placed, it takes between 3 and 7 business days for us to prepare, verify, and dispatch it. This processing window begins after payment confirmation and does not include weekends or public holidays. Orders placed during peak periods or sales may require additional time for quality checks.
Domestic Delivery Estimates
For customers within our primary service region, delivery typically occurs within 5–10 business days after dispatch. Actual timing depends on your specific location, selected carrier, and current logistics conditions — including weather events or regional service adjustments.
International Shipping Information
We currently ship to select countries only — not all international destinations are supported. Where available, international deliveries usually take 14–30 days from the date of dispatch. Transit time may extend due to customs clearance, local holidays, or carrier-specific handling protocols in your country.
Shipping Costs & Rates
Shipping fees are calculated dynamically at checkout based on package weight, destination, and service tier. We offer both flat-rate and weight-based options where applicable. Free shipping is available on orders meeting the minimum threshold, which is displayed clearly during checkout — no hidden calculations or post-purchase surprises.
Customs, Duties & Taxes
VAT is collected at checkout for eligible regions. For international orders, customs duties, import taxes, or additional levies may apply upon arrival in your country. These charges are determined by your local authorities and are not included in your purchase total or controlled by us. As the recipient, you are responsible for settling any such fees before delivery can be completed.
Package Tracking
Yes — tracking is provided for all orders. Once your package leaves our facility, a unique tracking number becomes available in your order summary page. You’ll receive real-time updates directly through your account dashboard, with no need to request information separately.
Delays & Unforeseen Circumstances
While we work closely with trusted carriers, occasional delays can occur. Factors such as severe weather, customs inspections, unexpected volume surges, or logistical disruptions beyond our control may affect transit timelines. We monitor these closely and will proactively share relevant updates if known in advance.
Lost or Missing Packages
If your package hasn’t arrived within 30 days of dispatch (or 45 days for international shipments), please reach out to us using the contact method below. We’ll launch an internal investigation with the carrier, review scanning history, and follow up until resolution. If confirmed lost, we’ll coordinate a replacement or refund in accordance with our policy.
Contact Information
Have a question about your order status, tracking, or delivery? You can get in touch with us through our online contact form, accessible via your account dashboard or the “Help” section of our website. We aim to respond to all shipping-related inquiries within 1–2 business days.