Refund Overview
At Www, we aim to ensure your satisfaction with every purchase. Our refund policy is designed to be fair and straightforward, balancing your needs with practical considerations for product condition, timing, and order specifics. Refunds are processed in accordance with the terms outlined below and may vary depending on the nature of the item, reason for return, and its condition upon receipt.
Return Eligibility
Eligibility for a return or refund depends on several factors, including the type of product, how it was used, and the reason for the return. Most items purchased from Www are eligible for return if they meet our condition requirements and fall within the specified timeframe. However, certain categories — such as personalized, perishable, or hygiene-sensitive items — may have different or more limited eligibility criteria. Each request is reviewed individually to ensure consistency and fairness.
Return Timeframe
You may initiate a return within 30 days of receiving your order. To qualify, your return request must be submitted through our online system before this period expires. The date your package is delivered, as confirmed by the carrier, serves as the starting point for this window.
Condition of Returned Items
To be considered for a refund, items must be unused, in resellable condition, and returned in their original packaging with all tags, labels, and accessories intact. Any signs of wear, damage, or missing components may affect eligibility or result in a partial refund. If your order included promotional items or complimentary gifts, those may need to be returned alongside the main item — failure to do so could influence the final refund amount.
Refund Processing Time
Once we receive and inspect your returned item, we aim to process your refund within 7 business days. Refunds are issued using the original payment method, and the time it takes for the funds to appear in your account may vary depending on your financial institution or payment provider.
Non-Returnable Items
For health, safety, and hygiene reasons, certain items cannot be accepted for return. This includes but is not limited to: intimate apparel, swimwear without original packaging, cosmetics, personal care devices, digital downloads, and custom-made or engraved products. If you’re unsure whether an item qualifies, please reach out to us before placing your order.
Contact Information and Return Instructions
If you’d like to start a return or need assistance with return shipping details, please contact our support team through our online contact form at https://www.trueendlessprogress.com. Since no phone number is currently listed, all inquiries are handled via our website’s contact channels. If your order requires a physical return address, it will be provided to you after submitting your request — addresses are assigned based on your location and order details. For high-value returns (e.g., items valued at $75 or more), we recommend using a trackable shipping service and retaining your proof of postage. Optional shipping insurance is also advised for added peace of mind.